Fraud Policy

At World of Perfumes UK, the trust and security of our customers are paramount. We are committed to ensuring a safe and reliable shopping experience for everyone who visits our website. This Fraud Policy outlines our measures to prevent, detect, and address fraudulent activities while safeguarding your personal and financial information.

1. Commitment to Authenticity

We guarantee that all products sold on worldofperfumesuk.com are 100% authentic and sourced from reputable suppliers. Fraudulent activities, including counterfeit products or unauthorised reselling, have no place on our platform.

2. Preventing Online Payment Fraud

To protect against online payment fraud:

All transactions are processed through secure payment gateways with industry-standard encryption.
We may require additional verification for certain orders to confirm the identity of the cardholder.
Suspicious transactions are flagged and reviewed to ensure they are genuine.

3. Detecting Fraudulent Activities

We use advanced fraud detection systems and regularly monitor our platform to identify and block suspicious behaviour. Activities such as unauthorised use of payment methods, multiple failed payment attempts, or mismatched billing and shipping details are subject to investigation.

4. Reporting Fraud

If you suspect any fraudulent activity on our website or notice unauthorised charges related to World of Perfumes UK, we encourage you to contact our customer service team immediately. Please email us at hello@woperfumes.com so we can investigate and resolve the matter promptly.

5. Consequences of Fraudulent Behaviour

Engaging in fraudulent activity, including unauthorised transactions, chargebacks without valid cause, or providing false information, may result in:

Cancellation of the order.
Blacklisting of the account and restriction from future purchases.
Reporting the incident to the relevant authorities for further legal action.

6. Protecting Your Information

We are committed to adhering to GDPR and other relevant privacy laws to ensure your data is secure. For more details on how we manage your information, please refer to our Privacy Policy.

7. Continuous Improvement

We regularly update our fraud detection measures to keep pace with evolving threats. By staying vigilant and proactive, we aim to create a safe environment for all our customers.

Thank you for choosing World of Perfumes UK. Your trust and confidence are our priority, and we remain dedicated to protecting you from fraudulent activities.

If you have questions or require further information, please don’t hesitate to contact us at hello@woperfumes.com