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Shipping Policy

Last updated: April 2026

At World of Perfumes UK, we aim to dispatch orders quickly and keep delivery costs as affordable as possible for our customers. We absorb most of the actual shipping cost on premium services wherever we can, so you still receive a competitive and fair delivery price.

Order Processing

• Orders are usually processed within 1-2 business days.

• Orders placed after our daily cut-off may be processed the next business day.

• Orders are not processed on weekends or UK public holidays.

• During busy periods, promotions, launches or seasonal demand, processing may take longer.

• In some cases, we may need to verify address details, payment, stock availability or age-sensitive fragrance orders before dispatch.

UK Delivery

Free Delivery

• Free UK delivery on orders over £50* (excludes orders with promotion codes used)

• Free delivery is sent via Royal Mail Tracked 48

• Estimated delivery time: 2 to 4 working days after dispatch

UK Express Delivery

We offer express delivery options for customers who want their order sooner:

• Royal Mail Tracked 24 / Express
  

  • Estimated delivery: 1 to 2 working days after dispatch

  • Available at checkout where eligible
    

    • Royal Mail Tracked 48 

      • Estimated delivery: 2 to 4 working days after dispatch

      • Available at checkout where eligible

    
     

• DPD Next Day / Priority

  • Estimated delivery: 1 to 2 working days in eligible areas

  • Availability depends on postcode, parcel type and order cut-off time

• UPS Express / Priority

  • Estimated delivery: 1 to 2 working days

  • May be offered for selected orders, higher-value parcels or business addresses

Carriers We Use

We may use the following carriers depending on the order and destination:

• Royal Mail

• DPD

• UPS

The carrier used will depend on parcel size, destination, product restrictions and the delivery service selected at checkout.

Delivery Areas

• UK Mainland delivery is available on most orders.

• Northern Ireland, Highlands and Islands may have longer delivery times.

• Republic of Ireland
  

• Some express services may not be available for all locations.

• Delivery times are estimates only and may be affected by courier delays, weather, customs checks or other events outside our control.

International Shipping

We offer delivery to the Republic of Ireland only.

We do offer international shipping on selected orders, subject to courier and product restrictions.

Please note:

• International delivery charges are shown at checkout where available.

• Duties, taxes, customs charges and import fees are not included unless stated otherwise.

• These fees are the responsibility of the customer.

• Some fragrance and beauty products may be restricted, prohibited or limited in certain countries.

• We may be unable to ship perfumes, aftershaves, aerosols, alcohol-based products or other dangerous goods to some destinations.

• If an order cannot be shipped due to destination restrictions or courier rules, we may cancel and refund it.
  
  

Pre‑Orders

We aim to dispatch pre‑order requests as soon as stock becomes available.

• We aim to dispatch pre‑order items within 30 working days from the date the order is placed.

• If this timeline is not suitable for you, you may request to cancel the pre‑order before it is dispatched.

• To cancel, please contact us at hello@woperfumes.com with your order number and confirmation that you no longer wish to proceed with the pre‑order.

• Once the pre‑order is cancelled, any payment will be refunded.

• Refunds for cancelled pre‑orders usually take 3–5 working days to appear in your account, depending on your bank or payment provider.

We will keep you updated by email if there are any delays or changes to the expected dispatch date.

Perfume and Restricted Goods

Because many of our products contain alcohol or are classed as flammable or restricted items, shipping may be limited by courier and country rules.

This means:

• Some items may only be sent by certain services.

• Some international destinations may not accept perfumes or aerosols.

• Delivery times may be longer for restricted items.

• We reserve the right to remove or cancel restricted items from an order if they cannot be shipped safely or legally.

Undeliverable or Returned Parcels

If a parcel is returned to us because:

• the address was incorrect,

• the parcel was unclaimed,

• delivery was refused,

• customs fees were not paid, or

• the order could not be delivered for any other reason,

we may deduct the original shipping cost and return cost from any refund, where permitted by law.

Lost or Delayed Parcels

If your parcel appears delayed or missing, please contact us as soon as possible.

We may ask you to allow a short period for local courier checks before opening an investigation. Claims may require supporting photos or confirmation of the delivery address.

Contact Us

If you have any questions about shipping, please contact us:

Email: hello@woperfumes.com
Website: worldofperfumesuk.com

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Returns Policy

Last updated: April 2026

We want you to shop with confidence at World of Perfumes UK. However, because many of our products are fragrance and beauty items, returns must meet strict hygiene and resale conditions.

Return Window

• You may request a return within 14 days of receiving your order.

• Returned items must then be sent back promptly once the return is approved.

Return Conditions

To qualify for a return, items must be:

• brand new

• unused

• unopened

• fully sealed

• in their original packaging

• with all accessories, inserts, outer packaging and free gifts included

If an item has been opened, sprayed, tested, used, damaged after delivery, or is no longer in resalable condition, we cannot replace it and may refuse the return.

Non-Returnable Items

Unless faulty, we cannot accept returns of:

• opened perfumes or aftershaves

• opened cosmetics, skincare or haircare products

• gift sets that have been opened or split apart

• items damaged through misuse, accident or poor storage

• personalised items

• special-order items

• items marked as non-returnable

Wrong Item Sent

If we send you the wrong item, please contact us as soon as possible with your order number and photos of the item received.

In the case of a wrong item being sent:

• we will arrange the refund first

• once the returned item is received and inspected, we will send out the original item ordered

• the returned item must be brand new and sealed

• if the item has been opened, we cannot replace it

This process helps us protect hygiene, authenticity and stock integrity.

Faulty or Damaged Items

If your order arrives damaged, leaking, faulty or incorrect, please contact us promptly.

We may ask for:

• clear photos of the item

• photos of the outer box and packaging

• the order number

• batch or barcode details where visible

Once inspected, we may offer:

• a replacement

• a refund

• store credit

• or another remedy required by law

Return Postage

• If the return is due to our error or a proven fault, we may cover return costs.

• In other cases, return postage is usually the customer’s responsibility.

• We recommend using a tracked shipping service for any return.

Refunds

Approved refunds are issued to the original payment method.

Please allow time for the refund to appear in your account, depending on your bank or payment provider.

Original delivery charges are usually non-refundable unless the return is due to our error or where required by law.

How to Start a Return

Please email us at:

hello@woperfumes.com

Include:

• your order number

• the reason for the return

• photos if the item is damaged, faulty or incorrect

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Privacy Policy

Last updated: April 2026

This Privacy Policy explains how World of Perfumes UK collects, uses and protects your personal information when you use our website, place an order or contact us.

What We Collect

We may collect the following information:

• name

• email address

• billing and delivery address

• phone number

• payment and transaction details

• order history

• customer service messages

• IP address, browser type and device information

• cookie and website usage data

How We Use Your Information

We use your personal data to:

• process and deliver orders

• take payment

• send order confirmations and delivery updates

• handle returns, refunds and complaints

• prevent fraud and misuse

• improve our website and services

• send marketing messages, where permitted and where you have agreed to receive them

Legal Basis for Processing

We process your personal data where:

• it is necessary to perform a contract with you

• we must comply with a legal obligation

• we have a legitimate business interest, such as fraud prevention and service improvement

• you have given consent, for example for marketing cookies or promotional emails

Sharing Your Information

We may share your data with trusted third parties such as:

• payment processors

• delivery partners such as Royal Mail, DPD and UPS

• website hosting and ecommerce providers

• fraud prevention services
  

• professional advisers

We only share the information needed to provide our services.

Cookies

Our website may use cookies for:

• essential site functions

• shopping cart and checkout

• analytics

• marketing and performance tracking

You can manage cookies through your browser settings and any cookie banner provided on the website.

Data Retention

We keep personal data only as long as necessary for:

• order fulfilment

• tax and accounting purposes

• legal obligations

• fraud prevention

• customer service and dispute handling

Your Rights

Depending on your location and applicable law, you may have the right to:

• access your personal data

• correct inaccurate data

• request deletion of your data

• object to certain processing

• restrict processing

• withdraw marketing consent

• request data portability

To make a privacy request, contact:

hello@woperfumes.com

Security

We take reasonable technical and organisational measures to protect your personal data. However, no online system is completely secure.

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Terms of Service

Last updated: April 2026

These Terms of Service apply to your use of worldofperfumesuk.com and any orders placed through our website.

About Us

World of Perfumes UK operates as an online fragrance and beauty retailer.

Orders

All orders are subject to:

• acceptance by us

• stock availability

• payment authorisation

• fraud checks

• shipping restrictions

An order confirmation email does not always mean the order has been dispatched. A contract is usually formed when the goods are dispatched, unless local law says otherwise.

Pricing

• Prices may change without notice.

• Promotions and discount codes may be withdrawn or amended at any time.

• If a pricing error occurs, we may cancel the affected order and refund any amount paid.

Product Descriptions

We aim to keep product information accurate, but:

• packaging may change

• ingredients may change

• manufacturer details may change

• images are for illustration and may not always exactly match the latest packaging

Customers should always check product suitability before use, especially if they have allergies or sensitivities.

Acceptable Use

You must not:

• misuse the website

• attempt unauthorised access

• place fraudulent orders

• submit false claims

• interfere with website security

• use automated systems that disrupt our services

We may cancel orders or restrict access where misuse is suspected.

Delivery

Delivery times are estimates only unless a guaranteed service is specifically stated.

We are not responsible for delays caused by:

• courier disruption

• adverse weather

• customs checks

• incorrect delivery addresses

• events beyond our control

Returns and Refunds

Returns and refunds are governed by our Returns Policy. Please read it carefully before returning any item.

Liability

Nothing in these terms limits any rights you have under applicable consumer law.

Subject to that, we are not responsible for:

• indirect loss

• loss of profit

• business interruption

• delay caused by events outside our control

Our total liability in relation to an order is generally limited to the amount paid for the relevant product, except where law requires otherwise.

Governing Law

These terms are intended to be governed by the laws applicable in the United Kingdom.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

Contact

For any questions, please contact:

hello@woperfumes.com